Service & Repairs
What we do and how we can help
We have been working within the Commercial Catering and Refrigeration industry for over 25 years, giving us a great understanding of all the equipment you require and the way you expect it to work.
Our vast and in depth knowledge of this equipment from a toaster to a complete kitchen scheme, a chilled water fountain to a personally designed walk in freezer or cold room make HGW the only one you need when you need it the most.
As engineers we have built working relationships with many of the best known names within the industry such as Blue Seal, Rational, Maid aid Halcyon, Foster Refrigeration, Williams, Gram, and Victor Manufacturing to name but a few...
HGW have fully trained Service Engineers with over 40 years industry experience in repairs, servicing and installation of purely commercial catering equipment be it Gas, Electric or Water we are proud in the expertise, attitude, and appearance of our engineers and guarantee an exceptional professional, reliable cost effective service to our family of customers large or small.
- Contact our sales team now
- National Service Installation: 07973 875 135
- National Sales: 0800 169 6006
- Fax: 0115 984 3615
What our clients say...
We are a small independent group of four French Bistrots with a turnover of around £5m. A few years ago I took the decision to contract all the servicing and maintenance off all of our catering equipment and our air conditioning units to HGW and it has turned out to be a great move for us.
HGW are a company that are expert in the maintenance and supply of all types of catering equipment and crucially they have unbeatable response times. They are IT literate and the detail on their job sheets and monthly reports helps us to track exactly where we are against budget with regards to repairs and maintenance. In addition the preventative maintenance agreement we have covers all of our equipment from the gas ranges and grills through to the ducting and refrigeration, glass and dishwashers and this mitigates against us getting nasty surprises, which again, assists us with our budgeting.
Where HGW really add value is in the help with their approach to training; our staff receive training on how to maintain and clean all of the equipment along with how to use it most productively. All in all I would say that we have a meaningful partnership with HGW rather than just a supplier-buyer relationship based solely on a mercantile imperative. We benefit from giving the lions share of our business to HGW in that we get very competitive rates. HGW recently designed, supplied and installed our kitchen and air conditioning system at our newest and largest restaurant in Leamington Spa and we are delighted with the result.
John Whitehead - Le Bistrot Pierre
